Store, Purchasing, & Downloading Support

Common Store Questions:

When I purchase my game, what do I get?

Do you accept payment other than credit card?

Is my purchase guaranteed?

Is using my credit card online safe?

I have a question that is not listed here.

Answers:

When I purchase my game, what do I get?

Our games are delivered via electronic download, which means you never receive anything in the mail. Your complete order can be delivered right over the Internet without waiting for the mailman to arrive.

Immediately after you've placed your order, Monolux sends you an email with complete download instructions which allow you to download the full version of the game and any extras. It means you can be playing the full game within minutes of ordering.

Do you accept payment other than credit card?

We accept checks and direct-bank-transfers via PayPal. PayPal is the largest payment system in the world, and is owned by eBay. In order to use any of PayPal's payment services, you'll need to first become a PayPal member, which is free. Visit PayPal on the web or click on the PayPal payment button from a game order page become a member.

Is my purchase guaranteed?

We offer a 30-day satisfaction guarantee which, simply put, allows you to return the game for a refund if you don't have fun. See the complete details on our Guarantee page.

Is using my credit card online safe?

Generally speaking, yes. Monolux never has access to your credit card number, it is handled completely by our payment centers PayPal and SWreg. You can read about the internet and credit cards on our Why you can trust Monolux with your Credit Card purchase page.

I have a question that is not listed here.

We'd love to answer it for you. Please contact Monolux Support to get it answered.

 

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