Store Download FAQ
through the FAQ questions and read those that apply to your situation.
I try to download, I get an error reading "The email address and/or
password were not correct" But I entered everything correctly!
you clicked the link in the email from Monolux, verify that email
address and serial number that is automatically entered for you is
the same as listed in the email. Try entering the information from
the email yourself.
sure you you're entering the same email address as the one referenced
in the email sent to you by Monolux. It's the same one your PayPal
account is registered to.
sure the serial number you're entering is complete. Remember, the
serial number includes your first and last name.
I try to download, I get an error message that says the download period
has expired. What does that mean? What do I do now?
reasons, you only have access to download the game for a few days
after you've made the purchase. The email sent to you from Monolux
when you made the purchase tell you the number of days you have. If
you try to download after, you will not be allowed access. Contact us
I try to download, I get an error message that says I have exceeded
the number of downloads. What does that mean? What do I do now?
reasons, we limit the number of times a user can download the game.
If you exceed this limit, you will need to contact us for assistance.
I go to download the game, I get a strange window that asks me if I
want to save it or open it with an application. What should I do?
is a dialog that some versions of Netscape Navigator get when accessing
our secure download area. Choose to save it, noting where on your
hard drive you're saving it. When the download is complete, find it
on your hard drive and open it.
I try to download, I get a screen full of gibberish instead of the normal
"save" window. What's happening? How do I get my game?
piracy, Monolux hosts the full versions of our games in a protected
environment that unlocks the download only when the right email and
serial number is entered. Most brands of web browsers have no problem
with this security mechanism, but from time to time we find a version
of a web browser that has trouble.
happens, try using Microsoft Internet Explorer to download the game.
If cannot or will not use Internet Explorer, please contact us
and we will arrange an alternative method for downloading. Please
include the make and version of your web browser.
read through all the questions and I still can't find the answer. What
should I do?
and describe the trouble you're having. We'll reply at least within
2 business days, but often times faster.
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